Most organisations I work with know something isn't quite right. The same problems keep coming back, people in different parts of the organisation describe it in ways that don't match, and nobody has the time, budget or appetite for a consultant to come in and tell them what they already half know.
…The first two OrgLens notes (1, 2) asked whether AI could turn what people say about an organisation into a useful health check.
The results made me cautiously optimistic: OrgLens could produce a structured description of an organisation and a plain-language report. It did, however, need software checks to verify quotations, catch contradictions, and stop important issues disappearing during editing.
…When reading this post I couldn't help but think about Stafford Beer's Viable System Model (VSM) which I think is the perfect fit for an organisation made up of humans and AI agents. I've written about VSM numerous times as part of my postgraduate studies into Systems Thinking.
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